Privacy Policy

1. Introduction

Say to Words ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice transcription service (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

We collect information you provide directly to us and information we collect automatically when you use our Service.

2.1 Information You Provide

• Account Information: When you create an account, we collect your email address, password, and any other information you choose to provide.
• Audio Content: We collect audio files that you upload, record directly through our Service, or import via links. This includes audio recordings, voice notes, and any other audio content you process through our Service.
• Transcription Data: We collect the text transcripts generated from your audio files, including any edits or modifications you make to the transcripts.
• Communication Data: When you contact us for support, we collect your communications with us, including any feedback, questions, or comments you provide.

2.2 Information We Collect Automatically

• Usage Information: We collect information about how you use our Service, including the features you access, the time and duration of your sessions, and your interaction with our Service.
• Device Information: We collect information about your device, including your IP address, browser type, operating system, device identifiers, and mobile network information.
• Log Data: We collect server logs that may include information such as your IP address, browser type, pages visited, time and date of visits, and other statistics.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and preferences.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Provision: To provide, maintain, and improve our AI voice transcription and translation services
• Account Management: To create and manage your account, process transactions, and provide customer support
• Content Processing: To process your audio files and generate accurate transcriptions and translations
• Service Improvement: To analyze usage patterns, improve our algorithms, and enhance the quality of our services
• Communication: To send you service-related communications, updates, and promotional materials (with your consent)
• Security: To protect against fraud, abuse, and other harmful activities
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. How We Store and Protect Your Information

4.1 Data Storage

Your data is stored on secure servers located in the United States. We use industry-standard security measures to protect your information, including:

• End-to-end encryption for audio files and transcripts
• Secure data transmission using SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Data backup and disaster recovery procedures

4.2 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Service, conducting our business, or serving our users
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• Consent: We may share your information with your explicit consent or at your direction

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account Information: We retain your account information for as long as your account is active or as needed to provide you with our Service
• Audio Files and Transcripts: We retain your audio files and transcripts until you delete them or close your account
• Deleted Data: When you delete data, we do not immediately remove it from our servers. We retain deleted data for approximately 30 days to ensure data recovery is possible, then permanently delete it. During this retention period, your data remains encrypted and inaccessible
• Legal Requirements: We may retain certain information for longer periods if required by law or for legitimate business purposes

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You have the right to request access to your personal information and obtain a copy of the data we hold about you
• Correction: You have the right to request correction of inaccurate or incomplete personal information
• Deletion: You have the right to request deletion of your personal information, subject to certain exceptions
• Portability: You have the right to request a copy of your personal information in a structured, machine-readable format
• Restriction: You have the right to request restriction of processing of your personal information
• Objection: You have the right to object to processing of your personal information for certain purposes
• Withdraw Consent: You have the right to withdraw your consent at any time where we rely on consent to process your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies are small data files stored on your device that help us remember your preferences and improve our Service. You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information during international transfers.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review the privacy policies of any third-party services you access through our Service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending you an email notification (if you have provided an email address)
• Displaying a prominent notice on our Service

Your continued use of our Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable laws.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].